Managing Expectations

All the right services in one place

We understand that owners and guests have individual visions of how they want a holiday home to look and feel. With our knowledge we have created a system that works for all holiday home styles, locations and individuals.

This knowledge has been gained from direct feedback, market research and realistic expectations. Our specialised team will implement these guidelines to allow for the successful running of your holiday home as a business, while maintaining the ‘home from home’ feel that guests look for.

PRACTICAL

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If the appearance is simple and well thought out it will showcase the fundamentals of your holiday home much better. Sometimes less is more.

STRUCTURED

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The core contents need to be planned methodically. You should cater for the maximum occupancy with a small surplus. This will help maintain inventory and cover breakages.

MULTI-FUNCTIONAL

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Think about zip-link and sofa beds to maximise space as well as high chairs, travel cots and stairgates to appeal to a wider audience. Items can be stored away and used if needed.

TECHNOLOGY

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The majority of guests expect to have WiFi and a Smart TV installed. In our experience properties without these often under perform compared to those that do.

APPLICANCES

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The self-catering holiday maker expects the comforts of home while away. This would include everything from a washer/dryer, microwave, dishwasher down to a cafetiere.

PET-FRIENDLY

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Catering to the pet-f riendly market can increase bookings by up to 30% on average. Having a strong pet-f riendly policy is key to making it a success for everyone.

Hear from our Holiday Home owners

The biggest reward is to satisfy our customers and share their experience with you

Bert. L
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Top quality holiday let's and hosting service , in a league of their own , they have some wonderful properties in the Tenby area , have stayed at Waterstone House and have had a wonderful experience would highly recommend
Nathan
Nathan
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Ian. P
Ian. P
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Been using penny and Paul for 5 years now. Got to know them both really well. Their website, appartments and attention to detail is first class and will continue to use them for years to come 👍
Jennifer. W
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Fabulous company and great people. You will not find a member of the team who is not helpful and easy to communicate with. Highly recommended.
Wendy. C
Wendy. C
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We had 10 days in August in the penthouse at smokehouse quay. The apartment was fabulous and the support from Paul and Penny was phenomenal. Paul even took the trouble to pop in and meet us. What a lovely man! Would thoroughly recommend.
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